Serial Tap Cannot open port: Entity not found

I just got a device, this is my first attempt to use IO Ninja, but when I connect to the device, I get an error

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Could you please share a screenshot of the Serial Tap driver property page from the Device Manager? This is how it should look:

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The error above (most likely) means that WinUSB drivers for the Serial Tap are not installed. You probably used a -CORE or a portable (.7z) package -- those do not include drivers.

To fix that, you can either install drivers separately (available in the download section) or use the -FULL installation package.

Also, Happy New Year! 🙂

thx, yeah i have realy problem with usb drivers
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After full-reinstalling everything was fixed

Happy New Year!