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    David

    @David

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    David Follow

    Best posts made by David

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    Latest posts made by David

    RE: Can't unlock capabilities

    Hi Vladimir,
    Interesting,I went to File, there was no settings listed, so I went to preferences and got the settings page, and then there was no 'My Account' so I decided to start again from square 1. I deleted the file, and this time downloaded it from your website (I downloaded it from Mac App Store last time). This time it started with a panel requesting how to log in which wasn't there before. It works now, not sure what happened previously. thank you for your prompt response.
    David

    posted in Support & Troubleshooting •
    Can't unlock capabilities

    Hi, I am a new user having just purchased a 12 month subscription. I am attempting to run the software on my iMac running macOS Ventura 13.2.1 (22D68).
    When I try to run a serial session I get:-

    The Serial plugin requires the following locked capabilities:
    org.jancy.io.serial
    To unlock capabilities, do either of the following:

    Purchase these capabilities

    Start an evaluation
    I have purchased a subscription so I expected it all to be unlocked.

    I also tried the evaluate option, and as soon as I click yes for the 14 day trial the program crashes.

    Help please.

    Thanks

    David

    posted in Support & Troubleshooting •